Nov 15, 2022

  • Should the client cancel the contract prior to the start date for whatever reason, once the placement has been confirmed and the candidate has accepted the position, the client will not be refunded the placement fee amount already paid to cover work already carried out by the agency.
  • Should the candidate cancel the contract prior to the start date for whatever reason, the agency will endeavour to arrange a replacement and propose an alternative suitable candidate.
  • The agency guarantee extends for a period of between 30 and 90 days (depending on the client’s chosen package) from start date. If during this period a candidate decides to leave the family/client, the agency undertakes to replace the candidate free of charge, provided that the placement fee was paid in full within 48 hours of the date of the initial invoice and prior to the candidate’s start of employment. Any refund offered by the agency will be on a replacement of candidate basis only and not a refund of fees paid.
  • Should the agency not be given the opportunity to replace a candidate and/or make alternative arrangements via another source, this guarantee will be regarded as being completely void and no fees will be credited.
  • A refund will also not be given if the client no longer wishes to hire a candidate, for whatever reason.
  • The client must inform the agency immediately if they wish to employ a candidate.
  • The agency will replace the candidate at the equivalent salary. If the replacement nanny’s salary is higher than the original nanny’s salary, the client will be liable to pay the difference of the placement fee.
  • If the candidate terminates their employment contract with the client at any time because the client has breached the terms contained in the employment contract between the client and the candidate or has violated corresponding labour and/or civil/federal laws (including but not limited to, violence against children, violence against the candidate, insulting or threatening the candidate), or has provided an unsafe or hazardous work environment, the agency will not be held responsible for the acts or omissions of the candidate and will not provide the client with a replacement candidate.
    Please note that the agency guarantee specifically excludes:
    • Retrenchment
    • Unfair dismissal
    • Illness and death
    • Breach of employment contract by the employer.
  • The agency will offer replacements only if the following conditions have been satisfied:
    • The client has paid for the placement fee in full within 48 hours from the invoice date and prior to the candidate’s start of employment.
    • The candidate has not cancelled the employment due to unreasonable requirements or incorrect/unacceptable behaviour by the client.
    • The client has not changed the employment conditions, such as working hours, location of employment and duties as originally agreed by the candidate and client in the contract.
    • The candidate’s working conditions, including the adequate and sanitary acceptable living conditions in case of live in positions, and/or the way the client treated the candidate were satisfactory. The agency’s decision will be final in this respect.
      The client was not physically or verbally aggressive towards the candidate or the agency’s representative.
    • The client paid the candidate, for all the hours worked, according to the agreed salary as per the contract.
    • Please note that once the client advises the agency to look for a replacement candidate and then finds a new candidate via another source, the agency will not offer any further replacements.

terms & conditions